Warranty & Claims

At KitchenByPro, we are committed to ensuring that every product you purchase from us is genuine, brand-new, and covered under the official manufacturer’s warranty.
This page outlines our warranty claim process, response timelines, and important terms to ensure complete transparency for our customers.

1. Warranty Coverage

All products sold on KitchenByPro.com come with a brand-authorized manufacturer warranty, valid only within the UAE.
The warranty covers manufacturing defects and technical issues as per the respective brand’s policy.

KitchenByPro itself does not provide, manage, or perform any warranty service or repair work.
All warranty claims are handled exclusively by the brand’s authorized service centers.

2. Our Role in the Process

KitchenByPro acts solely as a facilitator between the customer and the brand’s authorized service team.

Upon receiving a valid warranty claim request, our team will:

  • Forward your details and complaint to the brand/service center within 24–48 working hours (SLA).
  • Assist you with the official contact information of the brand’s service team.

Please note:
Once the service request has been transferred to the brand or their authorized service provider, all diagnosis, repair timelines, spare parts availability, technician visits, and service decisions are fully controlled by the brand.

3. Out-of-Warranty Products

If a product’s warranty period has expired:

  • Any repair, inspection, or part replacement will be a paid service handled directly by the brand’s service center.
  • KitchenByPro will not collect payments or act as a middle-party for such services.
  • Customers are advised to deal directly with the authorized service center for cost estimates, timelines, and invoices.
  • KitchenByPro will not be liable for service delays, quality of repair, pricing, or workmanship once the product is handled by the brand or its agents.
  • Assistance from KitchenByPro in such cases is purely courtesy support and does not imply responsibility or obligation.

4. Timelines & Delays

  • We aim to forward all warranty or service requests within 24–48 working hours of receipt.
  • Service timelines vary by brand depending on part availability, logistics, or inspection requirements.
  • Any delays or scheduling changes by the brand or service center are beyond our control, and KitchenByPro shall not be held liable for any losses or inconvenience caused.

5. Limitations & Exclusions

Warranty does not cover:

  • Improper use, installation, or maintenance.
  • Electrical surges, power fluctuations, or water damage.
  • Normal wear and tear or cosmetic damage.
  • Commercial use unless specified by the brand.
  • Unauthorized repairs or third-party servicing.

6. Disclaimer of Liability

KitchenByPro serves purely as an online retailer and coordination partner.
We are not responsible for:

  • Service center delays or missed appointments.
  • Errors or damages caused during inspection or transport.
  • Compensation, refunds, or replacement decisions made by the brand.

All such matters fall under the exclusive responsibility of the manufacturer or authorized service provider.

7. Customer Responsibilities

To file a claim, customers must:

  • Provide a valid invoice and product details.
  • Ensure the product is within its valid warranty period (if applicable).
  • Keep the product available within UAE territory for inspection.

8. Contact for Warranty Assistance

To initiate a warranty claim, please email or WhatsApp us with:

  • Order number
  • Product name/model
  • Brief issue description
  • Photo or video (if applicable)

📧 Email: [email protected]
📱 WhatsApp: +971 50 471 72 53

Our support team will forward your request to the concerned brand’s service department within 24–48 working hours and share their response once received.

9. Legal Notice

By submitting a warranty claim through KitchenByPro, you acknowledge and agree that:

  • KitchenByPro’s role is limited to coordination and communication.
  • All warranty coverage, repairs, and final decisions rest solely with the manufacturer or their authorized service agents.
  • KitchenByPro shall not be held legally responsible for any delays, damages, or disputes arising from brand or service center actions.

✅ Summary

Step Responsibility SLA
Customer reports issue Customer —
Claim forwarded to brand KitchenByPro 24–48 hrs
Inspection & service Brand/Service Center As per brand policy
Final resolution Brand/Service Center Brand-dependent