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Delivery & Return
Q. How long will delivery take?
Dubai: 1–2 business days
Other Emirates: 2–5 business days
Q. Is delivery free?
Yes, delivery is free for orders above AED 599. For orders below this amount, a small delivery fee will be calculated and shown at checkout.
Q. Can I return or exchange my item?
Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unopened and in original condition.
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For exchanges: Any price difference will be refunded back or a payment link will be sent for additional charges.
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For returns: A full refund will be processed after the product is returned and inspected.
Q. What if my item is damaged or defective?
If your item arrives damaged or defective, please notify us within 24 hours with photos or videos. Our brand partners will verify and arrange for a replacement or refund at no extra cost.
Q. Do you offer installation services?
Installation is available only for selected brands and products.
If installation is included, it will be clearly mentioned on the product page.
If it’s not mentioned, installation is not included by default.
Q. Do products come with warranty?
All appliances are covered under official brand warranties. Warranty periods vary by brand and are clearly mentioned on the product page.
Q. How can I contact support?
📞 WhatsApp/Call: +971 50 471 7253
📧 Email: [email protected]
We’re available Monday to Saturday, 9 AM – 5 PM to assist you.
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