{"id":124711,"date":"2023-03-25T11:19:00","date_gmt":"2023-03-25T07:19:00","guid":{"rendered":"https:\/\/kitchenbypro.com\/shop\/?page_id=124711"},"modified":"2025-10-21T23:47:41","modified_gmt":"2025-10-21T19:47:41","slug":"warranty-claims","status":"publish","type":"page","link":"https:\/\/kitchenbypro.com\/shop\/warranty-claims\/","title":{"rendered":"Warranty Claims"},"content":{"rendered":"\t\t
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Warranty & Claims<\/span><\/h3>\n\n

At KitchenByPro<\/strong>, we are committed to ensuring that every product you purchase from us is genuine, brand-new, and covered under the official manufacturer\u2019s warranty<\/strong>.
This page outlines our warranty claim process, response timelines, and important terms to ensure complete transparency for our customers.<\/p>\n

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1. Warranty Coverage<\/h3>\n\n

All products sold on KitchenByPro.com<\/strong> come with a brand-authorized manufacturer warranty<\/strong>, valid only within the UAE<\/strong>.
The warranty covers manufacturing defects<\/strong> and technical issues<\/strong> as per the respective brand\u2019s policy.<\/p>\n\n

KitchenByPro itself does not provide, manage, or perform<\/strong> any warranty service or repair work.
All warranty claims are handled exclusively by the brand\u2019s authorized service centers<\/strong>.<\/p>\n

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2. Our Role in the Process<\/h3>\n\n

KitchenByPro acts solely as a facilitator<\/strong> between the customer and the brand\u2019s authorized service team.<\/p>\n\n

Upon receiving a valid warranty claim request, our team will:<\/p>\n\n

    \n
  • Forward your details and complaint to the brand\/service center within 24\u201348 working hours (SLA)<\/strong>.<\/li>\n\n
  • Assist you with the official contact information of the brand\u2019s service team.<\/li>\n<\/ul>\n\n

    Please note:
    Once the service request has been transferred to the brand or their authorized service provider, all diagnosis, repair timelines, spare parts availability, technician visits, and service decisions<\/strong> are fully controlled by the brand<\/strong>.<\/p>\n

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    3. Out-of-Warranty Products<\/h3>\n\n

    If a product\u2019s warranty period has expired:<\/p>\n\n

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    • Any repair, inspection, or part replacement will be a paid service<\/strong> handled directly by the brand\u2019s service center.<\/li>\n\n
    • KitchenByPro will not<\/strong> collect payments or act as a middle-party for such services.<\/li>\n\n
    • Customers are advised to deal directly with the authorized service center for cost estimates, timelines, and invoices.<\/li>\n\n
    • KitchenByPro will not be liable for service delays, quality of repair, pricing, or workmanship<\/strong> once the product is handled by the brand or its agents.<\/li>\n\n
    • Assistance from KitchenByPro in such cases is purely courtesy support<\/strong> and does not imply responsibility or obligation<\/strong>.<\/li>\n<\/ul>\n
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      4. Timelines & Delays<\/h3>\n\n
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      • We aim to forward all warranty or service requests within 24\u201348 working hours<\/strong> of receipt.<\/li>\n\n
      • Service timelines vary by brand depending on part availability, logistics, or inspection requirements.<\/li>\n\n
      • Any delays or scheduling changes by the brand or service center are beyond our control<\/strong>, and KitchenByPro shall not be held liable for any losses or inconvenience caused.<\/li>\n<\/ul>\n
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        5. Limitations & Exclusions<\/h3>\n\n

        Warranty does not<\/strong> cover:<\/p>\n\n

          \n
        • Improper use, installation, or maintenance.<\/li>\n\n
        • Electrical surges, power fluctuations, or water damage.<\/li>\n\n
        • Normal wear and tear or cosmetic damage.<\/li>\n\n
        • Commercial use unless specified by the brand.<\/li>\n\n
        • Unauthorized repairs or third-party servicing.<\/li>\n<\/ul>\n
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          6. Disclaimer of Liability<\/h3>\n\n

          KitchenByPro serves purely as an online retailer and coordination partner<\/strong>.
          We are not responsible for:<\/p>\n\n

            \n
          • Service center delays or missed appointments.<\/li>\n\n
          • Errors or damages caused during inspection or transport.<\/li>\n\n
          • Compensation, refunds, or replacement decisions made by the brand.<\/li>\n<\/ul>\n\n

            All such matters fall under the exclusive responsibility of the manufacturer or authorized service provider<\/strong>.<\/p>\n

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            7. Customer Responsibilities<\/h3>\n\n

            To file a claim, customers must:<\/p>\n\n

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            • Provide a valid invoice<\/strong> and product details<\/strong>.<\/li>\n\n
            • Ensure the product is within its valid warranty period<\/strong> (if applicable).<\/li>\n\n
            • Keep the product available within UAE territory<\/strong> for inspection.<\/li>\n<\/ul>\n
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              8. Contact for Warranty Assistance<\/h3>\n\n

              To initiate a warranty claim, please email or WhatsApp us with:<\/p>\n\n

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              • Order number<\/li>\n\n
              • Product name\/model<\/li>\n\n
              • Brief issue description<\/li>\n\n
              • Photo or video (if applicable)<\/li>\n<\/ul>\n\n

                \ud83d\udce7 Email:<\/strong> shop@kitchenbypro.com
                \ud83d\udcf1 WhatsApp:<\/strong> +971 50 471 72 53<\/p>\n\n

                Our support team will forward your request to the concerned brand\u2019s service department within 24\u201348 working hours<\/strong> and share their response once received.<\/p>\n

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                9. Legal Notice<\/h3>\n\n

                By submitting a warranty claim through KitchenByPro, you acknowledge and agree that:<\/p>\n\n

                  \n
                • KitchenByPro\u2019s role is limited to coordination and communication.<\/li>\n\n
                • All warranty coverage, repairs, and final decisions rest solely with the manufacturer or their authorized service agents<\/strong>.<\/li>\n\n
                • KitchenByPro shall not be held legally responsible for any delays, damages, or disputes<\/strong> arising from brand or service center actions.<\/li>\n<\/ul>\n
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                  \u2705 Summary<\/h3>\n\n
                  \n\n\n\n\n\n\n\n\n
                  Step<\/th>\nResponsibility<\/th>\nSLA<\/th>\n<\/tr>\n<\/thead>\n
                  Customer reports issue<\/td>\nCustomer<\/td>\n\u2014<\/td>\n<\/tr>\n
                  Claim forwarded to brand<\/td>\nKitchenByPro<\/td>\n24\u201348 hrs<\/td>\n<\/tr>\n
                  Inspection & service<\/td>\nBrand\/Service Center<\/td>\nAs per brand policy<\/td>\n<\/tr>\n
                  Final resolution<\/td>\nBrand\/Service Center<\/td>\nBrand-dependent<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

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                  Warranty & Claims At KitchenByPro, we are committed to ensuring that every product you purchase from us is genuine, brand-new,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-124711","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/pages\/124711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/comments?post=124711"}],"version-history":[{"count":5,"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/pages\/124711\/revisions"}],"predecessor-version":[{"id":124717,"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/pages\/124711\/revisions\/124717"}],"wp:attachment":[{"href":"https:\/\/kitchenbypro.com\/shop\/wp-json\/wp\/v2\/media?parent=124711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}